Refund policy

Overview

We create each piece with care and attention to detail.
If something isn’t as expected, we’re here to help.
Below you’ll find a clear and simple outline of how returns and refunds work at Wood Vibes Only.

Eligibility for Returns

We accept returns for:

Unused items in their original condition
Returned within 30 days of delivery
Packaged securely to avoid damage in transit

Custom-sized pieces or items made to specific client measurements are not eligible for return, as they are crafted individually.

How to Start a Return

To initiate a return, please contact us at orders@woodvibesonly.com with:

Your order number
The item you wish to return
The reason for the return

We will provide clear instructions and a return address.

Condition of Returned Items

Returned items must be:

Unused and undamaged
In their original packaging
Without signs of wear, scratches, or residue

Items that arrive damaged due to insufficient packaging may not be eligible for refund.

Refunds

Once your item is received and inspected, we will notify you.
If approved, refunds are issued to your original payment method within 5–7 business days.

Please note:

Shipping costs are non-refundable
Import duties or taxes paid on delivery cannot be refunded

Exchanges

If you’d like to exchange an item for a different variant (colour/material), simply contact us.
We’ll guide you through availability and next steps.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please notify us within 48 hours of delivery.
Send a clear photo of the issue so we can resolve it promptly with replacement or refund options.

Non-Returnable Items

Custom-sized pieces
Engraved or personalized items
Gift cards

Our Commitment

We aim to make every part of your experience — from purchase to unboxing — calm, considerate, and transparent.
If you have any questions, we’re here to assist.

Wood vibes only